Madeleine Heffernan, BACP

Madeleine Heffernan is a licensed therapist based in Cambridge, United Kingdom, who adapts her approach to meet each person’s needs. She holds the BACP credential - a professional association for counsellors and psychotherapists in the UK - and draws on a range of evidence-informed methods to help clients make sense of their experience.

Her practice combines psychodynamic psychotherapy, which explores how past experiences shape current patterns, with Cognitive Behavioural Therapy (CBT), which addresses unhelpful thoughts and behaviours. She also uses a compassion-focused approach to foster self-kindness and, at times, Emotional Freedom Technique, often described as tapping therapy, as an adjunct tool.

Madeleine has experience supporting people with stress and anxiety, relationship and family difficulties, and trauma and abuse. She supports clients in developing insight into their inner world while also working on practical steps and tasks outside sessions when desired. Her counselling work typically involves listening, exploration, and helping clients build a more supportive inner dialogue, drawing on both psychodynamic and CBT ideas as appropriate.

She views each person as the expert of their own story and aims to empower clients to use their existing strengths to overcome challenges. Madeleine also provides structured opportunities to practice new approaches between sessions if clients choose to do so.

She answers messages between 08.30 and 20.30 daily, offering up to an hour of messaging per week, and holds live sessions on Tuesdays, Wednesdays, and Thursdays between 08.00 and 18.00, which may take place by video, phone, or instant messaging.